Cancelling a subscription

You can cancel a subscription (USD 7.99 a month or USD 59 a year) at any time. Open the Cloud menu, choose Credits & subscription, then Manage, and cancel on the Stripe customer page that opens.
Once cancelled, it will not renew. You keep access until the end of the period you have already paid for; we do not refund the unused days of that period.
Cancelling does not affect any credit packs you bought. Those credits stay on your account and never expire.

When you get a full refund

Within 14 days and completely unused. Your first subscription payment, or any credit pack, can be refunded in full if you ask within 14 days of paying and you have not used anything it gave you: no paid readings used from that subscription period, or none of those 10 credits spent.
Duplicate charges or errors on our side. If you were charged twice for the same thing, renewed after you had cancelled, or paid but did not receive what you paid for because of a problem on our side, we refund in full with no 14-day limit.
Any other case where the law requires a refund.

When we do not refund

readings or credits you have already used;
a renewal you ask about after you have started using the renewed period;
not liking what a reading said. Readings are for reference and come with no guarantee of any outcome. That said, if a reading looks clearly wrong to you, please write and tell us; we do read these.
accounts closed for breaking our Terms of Service.

Failed readings are returned automatically

If a reading fails to generate because of an error on our side, the subscription reading or credits it used are returned to you automatically; you do not need to ask. If you close the page or lose your connection yourself while a reading that was in fact generated was loading, nothing is returned.

How to ask for a refund

Email d.tytern@gmail.com from the address you use to sign in to LifeOs and include:

the email address you sign in with;
the date and amount of the payment, or the number on your Stripe receipt;
why you would like a refund (optional).

We reply within 3 business days. Once approved, the money goes back to the card you paid with. How long it takes to appear depends on your bank, usually 5 to 10 business days.

After a refund

For a subscription, the subscription is cancelled straight away and the remaining paid readings for that period stop.
For a credit pack, the 10 credits are removed from your balance.
Your daily free allowance is not affected and stays available as usual, so you can keep using the free readings every day.

Please contact us before disputing a charge

If you have a question about a charge, please write to us first. A chargeback through your bank usually takes much longer to resolve, and the account may be paused while it is investigated.

Changes to this policy

When this policy changes, we update the date at the bottom of the page. Changes only apply to payments made after the change. For everything else, see our Terms of Service and Privacy Policy.